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A quality assurance process in health sciences libraries
Bulletin of the Medical Library Association
|July 1, 1980
Summary
This study introduces a quality assurance process for health sciences libraries to improve services. Pilot studies in 1978 demonstrated the potential of this systematic approach for regional application.
Area of Science:
- Library and Information Science
- Health Sciences Librarianship
- Quality Management
Background:
- Libraries aim to enhance service quality.
- Previous attempts using standards often failed due to lack of commitment.
- Quality assurance (QA) is successfully applied in healthcare.
Purpose of the Study:
- To explore the application of quality assurance processes in health sciences libraries.
- To assess the potential of QA to improve library services.
- To describe a systematic QA methodology for libraries.
Main Methods:
- A systematic QA process was developed, including criteria selection, evaluation, problem analysis, solution implementation, and reevaluation.
- Two pilot QA studies were conducted in health sciences libraries in 1978.
- The methodology involved measurable criteria and a structured problem-solving approach.
Main Results:
- The pilot studies provided practical experience with the QA process.
- The described QA methodology has the potential to improve health sciences library services.
- The process was found to be adaptable for regional implementation.
Conclusions:
- Quality assurance offers a viable framework for improving health sciences library services.
- Systematic evaluation and problem-solving are key components of effective QA in libraries.
- The QA process is scalable and suitable for regional application in health sciences libraries.