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Related Experiment Videos

Comparing work satisfaction in two case management models

A W Lancero, R M Gerber

    Nursing Management
    |November 1, 1995
    PubMed
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    Nurse case managers (NCMs) in managed care report high job satisfaction and practice control, with low job stress. Findings suggest positive working conditions for NCMs across different practice models.

    Area of Science:

    • Nursing
    • Healthcare Management
    • Occupational Health

    Background:

    • Professional nurse case management is growing within managed care systems.
    • Limited research exists on the working conditions of nurse case managers (NCMs).

    Purpose of the Study:

    • To investigate the quality of working life for NCMs.
    • To explore relationships between practice control, job stress, and work satisfaction.
    • To compare NCMs in "within-the-walls" versus "beyond-the-walls" models.

    Main Methods:

    • A small descriptive study design was employed.
    • Data were collected from nurse case managers.

    Main Results:

    • NCMs reported a high degree of control over their nursing practice.

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  • NCMs experienced high levels of work satisfaction.
  • NCMs perceived a low degree of job stress.

    • Conclusions:

    • The study suggests positive working conditions for NCMs.
    • High practice control and work satisfaction, coupled with low job stress, characterize NCM roles.
    • Further research is warranted to validate these findings in larger populations.