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Patient satisfaction with nursing care: concept clarification

¹University of Texas Health Science Center, USA.

Journal of Nursing Measurement

|January 1, 1995

Summary

This study refined a patient satisfaction instrument by clarifying the concept of satisfaction with nursing care. The process improved measurement validity by revising existing items and adding new ones.

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Area of Science:

Healthcare Research
Nursing Care Quality
Instrument Development

Background:

Concept clarity is crucial for valid research instruments.
Measurement issues in patient satisfaction can impact findings.
Existing instruments may require refinement for accuracy.

Purpose of the Study:

To present a concept clarification strategy for refining a patient satisfaction instrument.
To improve the measurement of patient satisfaction with nursing care.
To enhance the validity of research in hospital settings.

Main Methods:

Employed a concept clarification strategy.
Focused on refining an existing instrument for patient satisfaction with nursing care.
Utilized qualitative analysis to guide instrument revision.

Main Results:

Developed a refined definition and framework for patient satisfaction with nursing care.
Recommended modifications to existing instrument items, including deletions and additions.
Identified specific areas for improvement in measuring nursing care satisfaction.

Conclusions:

Concept clarification is effective for instrument refinement.
The revised instrument offers a more precise measure of patient satisfaction with nursing care.
This approach enhances the validity of patient satisfaction research.

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