Mean streets. Five lessons from the front lines of reengineering

Two-thirds of all reengineering attempts fail. Why? CEOs cede responsibility to consultants, push through ¿slash-and-burn¿ layoffs thinly disguised as redesign, and often just lack the guts to follow through. Worse, still, is that they forget the process is about people. But you can avoid these potholes along the way. Here are five lessons from the front lines.