Enhancing multicultural harmony: ten actions for managers

Health-care managers have a responsibility to create harmony within the workforce, increasingly a culturally diverse group. Suggestions offered by the literature for actions a manager can take to deal effectively with cultural diversity may not agree with employee perspectives on this issue. This article introduces a quasi-experimental evaluation method that may be used as introductory work for research in multicultural-workfoce management. This major challenge for health care in the next decade is second in importance only to health-care reform.