Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Consumer audit in the NHS

N Dennis1

  • 1College of Health, London.

British Journal of Hospital Medicine
|May 6, 1995
PubMed
Summary
This summary is machine-generated.

This study introduces a consumer audit process using qualitative research to gather patient and carer feedback. The goal is to improve healthcare services and drive positive changes for better patient experiences.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

A novel <i>C. elegans</i> respirometry assay using low-cost optical oxygen sensors.

bioRxiv : the preprint server for biology·2025
Same author

Work absenteeism and disability associated with psoriasis and psoriatic arthritis in the USA-a retrospective study of claims data from 2009 TO 2020.

Clinical rheumatology·2021
Same author

Healthcare utilization and costs among patients with psoriasis and psoriatic arthritis in the USA-a retrospective study of claims data from 2009 to 2020.

Clinical rheumatology·2021
Same author

Routes to diagnosis for sarcoma - Describing the sarcoma patient journey.

European journal of surgical oncology : the journal of the European Society of Surgical Oncology and the British Association of Surgical Oncology·2015
Same author

High-density tissue microarrays from prostate needle biopsies.

Journal of clinical pathology·2010
Same author

An improved method for constructing tissue microarrays from prostate needle biopsy specimens.

Journal of clinical pathology·2009
Same journal

The autopsy in the 1990s.

British journal of hospital medicine·1999
Same journal

Screening for breast cancer.

British journal of hospital medicine·1999
Same journal

Cost-effective monotherapy of concomitant benign prostatic hyperplasia and hypertension.

British journal of hospital medicine·1999
Same journal

Liposarcoma: a review of current diagnosis and management.

British journal of hospital medicine·1999
Same journal

How to do it in surgery: laparoscopic rectopexy.

British journal of hospital medicine·1999
Same journal

The management of ovarian cancer.

British journal of hospital medicine·1999
See all related articles

Area of Science:

  • Health Services Research
  • Patient Experience Research
  • Qualitative Methodologies

Background:

  • Recent Department of Health initiatives highlight the need for patient-centered healthcare services.
  • Existing healthcare systems often require improvement in responsiveness to patient needs.

Purpose of the Study:

  • To describe a consumer audit process developed by the College of Health.
  • To provide a framework for collecting actionable patient and carer feedback.
  • To facilitate service improvement and development in healthcare.

Main Methods:

  • Utilized sensitive and rigorous qualitative research processes.
  • Focused on gathering feedback directly from patients and their caregivers.
  • Developed a structured audit process for healthcare settings.

Related Experiment Videos

Main Results:

  • The consumer audit process yields practical and educational insights for clinicians and managers.
  • The feedback collected is designed to inform and guide service changes.
  • Implementation of the process leads to tangible developments in healthcare delivery.

Conclusions:

  • The consumer audit process is an effective tool for enhancing healthcare responsiveness.
  • Qualitative feedback from patients and carers is crucial for service improvement.
  • This methodology supports evidence-based decision-making for healthcare professionals.