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Breakthrough delivery systems: applying business process innovation

J G Nackel1

  • 1FACHE, Ernest & Young, Los Angeles, CA, USA.

Journal of the Society for Health Systems
|January 1, 1995
PubMed
Summary
This summary is machine-generated.

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The healthcare industry

Area of Science:

  • Healthcare Management
  • Organizational Behavior
  • Business Process Innovation

Background:

  • Traditional healthcare business practices are deeply rooted in over 50 years of established norms.
  • These traditions encompass physician training, professional relationships (physician/nurse/patient), and the overall structure of healthcare delivery.
  • A shift towards understanding operations from an organizational process perspective is emerging.

Purpose of the Study:

  • To highlight the competitive advantages gained by adopting an organizational process perspective in healthcare.
  • To address the challenges associated with business process innovation within the healthcare sector.
  • To emphasize the need for rethinking established business conduct and redefining customer value.

Main Methods:

Related Experiment Videos

  • Analysis of traditional healthcare business models.
  • Examination of the impact of organizational process perspective on competitive advantage.
  • Exploration of the requirements for successful business process innovation in healthcare.

    • Main Results:

    • Viewing healthcare operations through an organizational process lens offers significant competitive advantages.
    • Business process innovation necessitates a fundamental reevaluation of how healthcare organizations operate.
    • Successful innovation requires understanding customer expectations and delivering enhanced value.

    Conclusions:

    • Adopting an organizational process perspective is crucial for healthcare's competitive future.
    • Rethinking traditional business models is essential for innovation and meeting evolving customer needs.
    • Healthcare organizations must focus on value-added services to thrive in a changing landscape.