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[Program for operating teams for quality improvement of hospital services]
Z Stern1, M Wolfenson, N Gedalia
1Hadassah-University Hospital Administration, Ein-Karem, Jerusalem.
Harefuah
|January 15, 1995
Summary
This hospital implemented a total quality management program (TQM) in six departments to improve healthcare services. The ongoing initiative aims to gain experience for a wider hospital-wide TQM rollout.
Area of Science:
- Healthcare Management
- Quality Improvement in Medicine
- Hospital Administration
Context:
- Initiated in mid-1992 as part of a five-year strategic plan.
- Response to evolving global and Israeli healthcare landscapes.
- Focus on enhancing the quality of service within a hospital setting.
Purpose:
- To establish quality of service improvement as a primary objective.
- To pilot a total quality management (TQM) program in select departments.
- To gather practical experience for a comprehensive hospital-wide TQM implementation.
Summary:
- Six departments with high improvement potential were chosen for the initial phase of TQM implementation.
- The program involved both medical and non-medical departments to broaden learning.
- The process is currently ongoing, with initial findings under review.
Impact:
- Laying the groundwork for a new era in healthcare delivery.
- Building institutional capacity for sustained quality enhancement.
- Informing future strategic decisions regarding quality management in healthcare.