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TQM information systems: an elusive goal
1Bethesda Hospital, Cincinnati, OH.
The Joint Commission Journal on Quality Improvement
|November 1, 1994
Summary
Bethesda Hospital utilizes an executive information system (EIS) to support total quality management (TQM) functions, enhancing data accessibility for process improvement teams and operational monitoring.
Area of Science:
- Healthcare Information Systems
- Quality Management Science
- Business Process Management
Background:
- Effective quality management requires robust information systems for data tracking and communication.
- Bethesda Hospital developed an executive information system (EIS) to support various total quality management (TQM) functions.
Purpose of the Study:
- To describe the role of an information support system in facilitating TQM efforts.
- To highlight how an EIS can aid process improvement and operational assessment.
Main Methods:
- Development and ongoing refinement of an executive information system (EIS).
- Integration of data for tracking quality efforts and supporting TQM functions.
- Implementation of systems for process improvement teams and operational monitoring.
Main Results:
- The EIS provides essential data for process improvement teams, facilitating data gathering and analysis.
- Interlinking measures enable monitoring and improvement of core work processes.
- The system supports quick response to environmental changes through continuous operational assessment.
Conclusions:
- Information services are integral to TQM at Bethesda Hospital.
- The EIS supports tracking systems, process improvement, Hoshin planning, daily control, simulation modeling, and a continuous operational assessment and response (COAR) system.
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