Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Measuring patient satisfaction: a case study

M E Ryan1, F J Collins, J B Dowd

  • 1University of Massachusetts Medical Center.

Journal of Nursing Care Quality
|January 1, 1995
PubMed
Summary
This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Penetrating neck trauma and the rising rates of deliberate self-harm: a single trauma centre experience.

Annals of the Royal College of Surgeons of England·2025
Same author

Increases in 'deaths of despair' during the COVID-19 pandemic in the United States and the United Kingdom.

Public health·2023
Same author

Advances in Precision Oral Health Research.

Advances in dental research·2019
Same author

Advances in Precision Oral Health Research: Opportunities for the Future!

Journal of dental research·2019
Same author

The impact of pathogen burden on leukocyte telomere length in the Multi-Ethnic Study of Atherosclerosis.

Epidemiology and infection·2017
Same author

Unpacking the 'black box' of total pathogen burden: is number or type of pathogens most predictive of all-cause mortality in the United States?

Epidemiology and infection·2014
Same journal

Blood Culture Contamination Reduction Using a Diversion Device in the Emergency Department.

Journal of nursing care quality·2026
Same journal

C. Differently: A Nurse-Driven Multidisciplinary Initiative to Overcome C. difficile's Challenges for Better Patient Outcomes.

Journal of nursing care quality·2026
Same journal

Enhancing Heart Failure Care Through Community Paramedic Education.

Journal of nursing care quality·2026
Same journal

Fostering Nurse Preceptor Preparedness: A Quality Improvement Project.

Journal of nursing care quality·2026
Same journal

Charting and Predicting Risk: Artificial Intelligence/Machine Learning Pilot Model for Hospital-Acquired Pressure Injuries.

Journal of nursing care quality·2026
Same journal

Making It Stick: The Science of Implementation.

Journal of nursing care quality·2026
See all related articles

Understanding patient satisfaction is crucial for healthcare providers. This study highlights issues with non-standardized patient satisfaction surveys and analyzes the Picker-Commonwealth Survey.

Area of Science:

  • Healthcare Management
  • Patient Experience Research
  • Health Services Research

Background:

  • Healthcare providers face increasing pressure to meet consumer demands in a competitive market.
  • Evaluating patient satisfaction is key to understanding consumer needs within the healthcare system.
  • Lack of standardization in patient satisfaction data collection instruments poses a significant challenge.

Purpose of the Study:

  • To inform readers about issues concerning patient satisfaction data collection instruments.
  • To highlight the problem of non-standardization among these instruments.
  • To present a case study analysis of the Picker-Commonwealth Survey on Patient-Centered Care.

Main Methods:

  • Literature review on patient satisfaction data collection instruments.

Related Experiment Videos

  • Analysis of the Picker-Commonwealth Survey on Patient-Centered Care as a case study.
  • Identification of issues related to standardization in satisfaction measurement.

    • Main Results:

    • Existing patient satisfaction instruments often lack standardization, measuring satisfaction by different criteria.
    • The Picker-Commonwealth Survey on Patient-Centered Care is analyzed in detail.
    • Specific suggestions for the revision and future development of such instruments are proposed.

    Conclusions:

    • Standardization of patient satisfaction instruments is essential for reliable and comparable data.
    • The Picker-Commonwealth Survey serves as an example for understanding the complexities of patient satisfaction measurement.
    • Further research and refinement of data collection tools are needed to improve healthcare quality and patient experience.