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Summary
Nursing case management improved patient satisfaction in oncology units. However, this approach did not significantly enhance nurse job satisfaction or patient quality of life.
Area of Science:
- Nursing
- Healthcare Management
- Oncology Care
Background:
- Nursing case management is a model of care delivery.
- Implementing new care models requires evaluation of patient and staff outcomes.
Purpose of the Study:
- To evaluate the impact of nursing case management on patient satisfaction, patient-perceived quality of life, and nurse satisfaction.
- To assess the effectiveness of clinical nurse specialists (CNSs) as unit-based case managers.
Main Methods:
- A quasi-experimental pre- and postintervention study design was used.
- The study involved 50 adult oncology patients and their nursing staff on a 36-bed medical unit.
- Patient satisfaction was measured using the LaMonica/Oberst Patient Satisfaction Tool.
Main Results:
- Patient satisfaction significantly increased six months after implementing nursing case management.
- No statistically significant improvements were observed in nurse job satisfaction.
- Patient-perceived quality of life did not show significant improvement.
Conclusions:
- Nursing case management can positively impact patient satisfaction in oncology settings.
- Further research is needed to explore strategies for enhancing nurse satisfaction and patient quality of life within case management models.