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CNS as unit-based case manager

J J Sherman, P K Johnson

Clinical Nurse Specialist CNS

|March 1, 1994

Summary

This summary is machine-generated.

Nursing case management improved patient satisfaction in oncology units. However, this approach did not significantly enhance nurse job satisfaction or patient quality of life.

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Area of Science:

Nursing
Healthcare Management
Oncology Care

Background:

Nursing case management is a model of care delivery.
Implementing new care models requires evaluation of patient and staff outcomes.

Purpose of the Study:

To evaluate the impact of nursing case management on patient satisfaction, patient-perceived quality of life, and nurse satisfaction.
To assess the effectiveness of clinical nurse specialists (CNSs) as unit-based case managers.

Main Methods:

A quasi-experimental pre- and postintervention study design was used.
The study involved 50 adult oncology patients and their nursing staff on a 36-bed medical unit.
Patient satisfaction was measured using the LaMonica/Oberst Patient Satisfaction Tool.

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Main Results:

Patient satisfaction significantly increased six months after implementing nursing case management.
No statistically significant improvements were observed in nurse job satisfaction.
Patient-perceived quality of life did not show significant improvement.

Conclusions:

Nursing case management can positively impact patient satisfaction in oncology settings.
Further research is needed to explore strategies for enhancing nurse satisfaction and patient quality of life within case management models.