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Hospital performance plus: a tool to shift paradigms in nursing roles
Canadian Journal of Nursing Administration
|May 1, 1994
Summary
Clarifying the Nurse Manager role at The Queen Elizabeth Hospital improved job expectations and accountability. This initiative led to enhanced performance and higher morale within the nursing division.
Area of Science:
- Nursing Management
- Healthcare Administration
- Organizational Development
Background:
- The role of Nurse Managers requires clear definition to ensure effective leadership.
- The Queen Elizabeth Hospital identified a need to clarify the Nurse Manager role.
Purpose of the Study:
- To clarify the role and responsibilities of Nurse Managers.
- To align job expectations, management development, and performance accountability.
Main Methods:
- A facilitated process involving the Staff Development department and an external consulting firm.
- Development of behavioral statements based on a future-oriented vision of the role.
- Validation of the Job Profile by all management team members.
Main Results:
- Achieved alignment of job expectations, management development strategy, and performance accountability.
- Improved performance and higher morale among Nurse Managers.
- Initiated a paradigm shift in the nursing division.
Conclusions:
- A clearly defined and validated Nurse Manager role positively impacts performance and morale.
- Strategic role clarification can lead to significant positive change in healthcare divisions.