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Simplified user poll and experience report language (SUPER): implementation and application

L Rosenthaler1, R Doelz

  • 1Biozentrum, Universitaet Basel, Switzerland.

Computer Applications in the Biosciences : CABIOS
|April 1, 1994
PubMed
Summary
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This study introduces SUPER, an automated polling system for biological computing users. It tailors questionnaires and analyzes feedback, improving service customization for academic communities.

Area of Science:

  • Biological computing
  • Bioinformatics infrastructure

Background:

  • Biological computing services are often centralized, requiring tailored user support.
  • Current feedback mechanisms like generalized questionnaires are inefficient for customization.

Purpose of the Study:

  • To develop an automated and tailored polling method for biological computing users.
  • To improve the feedback collection and analysis process for central facilities.

Main Methods:

  • Developed an automated polling system (SUPER) with tailored, branching multiple-choice questions.
  • Implemented a method for processing answers and generating detailed result tables.

Main Results:

  • SUPER successfully automated tailored polling for academic users.

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  • The system facilitated detailed analysis of user feedback on molecular biology database usage.

    • Conclusions:

    • Automated polling systems like SUPER can enhance the customization of biological computing services.
    • Improved feedback mechanisms are crucial for meeting the evolving needs of the scientific community.