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Collaborative problem solving with a total quality model

C M Volden1, R Monnig

  • 1University of North Dakota, Grand Forks.

American Journal of Medical Quality : the Official Journal of the American College of Medical Quality
|January 1, 1993
PubMed
Summary
This summary is machine-generated.

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This study presents a collaborative problem-solving system for healthcare, aligning with total quality management principles. Consistent application of this process ensures quality decision-making and continuous improvement in managing issues and conflicts.

Area of Science:

  • Healthcare Quality Improvement
  • Conflict Resolution
  • Organizational Systems

Background:

  • Total Quality Management (TQM) emphasizes integrating quality systems into routine activities.
  • Effective problem-solving processes are crucial for achieving total quality improvement.
  • Understanding conflict dynamics is essential for collaborative resolution.

Observation:

  • A collaborative problem-solving model is described, integrating established frameworks.
  • The model incorporates Ishikawa's cause-and-effect (fishbone) diagram for root cause analysis.
  • It also integrates Moore's key causes of conflict and a structured problem-solving approach.

Findings:

  • The described collaborative problem-solving system aligns with TQM principles.

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  • Consistent use of the process leads to quality decision-making.
  • The integrated model provides a mechanism for effective conflict resolution and issue management.

    • Implications:

    • This model can enhance healthcare quality by improving decision-making and conflict resolution.
    • It offers a practical framework for implementing TQM in healthcare settings.
    • Adoption of this system may lead to more efficient and effective problem-solving in healthcare organizations.