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Related Experiment Videos

Resolving conflict in a multicultural nursing department

K Martin, D Wimberley, K O'Keefe

    Nursing Management
    |January 1, 1994
    PubMed
    Summary

    A program improved multicultural harmony in nursing by increasing awareness and collegial relationships among diverse staff. This initiative addressed challenges from international recruitment, offering practical interventions for healthcare settings.

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    Area of Science:

    • Healthcare Management
    • Nursing Workforce Diversity
    • Intercultural Communication in Healthcare

    Background:

    • The 1980s saw increased international recruitment in nursing, presenting challenges for multicultural staff harmony.
    • Managing diverse workforces requires addressing complex intercultural dynamics and potential conflicts.

    Purpose of the Study:

    • To evaluate a program designed to mitigate challenges in multicultural nursing environments.
    • To assess the impact of targeted interventions on staff awareness and relationships.

    Main Methods:

    • Implementation of a program within the Nursing Incentive Reimbursement Award project in New Jersey.
    • Focus on addressing volatile multicultural issues among nursing staff.

    Main Results:

    • Participating nurses reported positive feedback on the program.
    • Significant improvements in staff awareness of multicultural issues were noted.
    • Enhanced collegial relationships among diverse nursing teams were observed.

    Conclusions:

    • The implemented program effectively improved harmony among multicultural nursing staff.
    • Specific interventions can successfully address challenges posed by international recruitment in healthcare.
    • Raising awareness and fostering collegial relationships are key to managing diverse workforces.

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