Child, parent, and physician perceived satisfaction with pediatric outpatient visits

S J Simonian1, K J Tarnowski, A Park

  • 1Department of Pediatrics, Case Western Reserve University School of Medicine, Cleveland, Ohio.

Insights

This study introduces the Metro Assessment of Child Satisfaction (MACS), a new tool to measure children's satisfaction with pediatric care. The MACS is reliable, easy to use for children aged 6+, and provides valid insights into their healthcare experiences.

Area of Science:

  • Pediatric healthcare research
  • Patient-reported outcomes measurement
  • Child psychology

Background:

  • Patient satisfaction correlates with improved health outcomes, including treatment adherence.
  • Limited data exists on assessing children's satisfaction in pediatric settings.
  • A validated instrument for measuring child satisfaction was needed.

Purpose of the Study:

  • To develop and preliminarily validate the Metro Assessment of Child Satisfaction (MACS).
  • To create a reliable tool for assessing pediatric patient satisfaction from the child's perspective.
  • To explore the psychometric properties of the MACS.

Main Methods:

  • Development of the Metro Assessment of Child Satisfaction (MACS).
  • Preliminary validation study involving pediatric patients.
  • Internal consistency analysis and factor analysis.
  • Assessment of age appropriateness (down to 6 years).

Main Results:

  • The MACS demonstrated good internal consistency.
  • The instrument is easily administered and understood by children aged 6 and older.
  • Factor analysis identified four statistically valid and clinically meaningful factors.
  • MACS findings were compared with maternal and physician satisfaction ratings.

Conclusions:

  • The MACS is a reliable and valid instrument for assessing pediatric patient satisfaction.
  • The tool can be effectively used with children as young as 6 years old.
  • Findings support the MACS's utility in understanding children's healthcare experiences.

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