Job characteristics, work satisfactions, and task involvement as correlates of service delivery strategies

Three agencies which evidenced different strategies for providing services to retarded clients were examined. Employees of an agency which had implemented a community-oriented strategy demonstrated the highest levels of job satisfaction and task involvement. Significant differences were found on four of eight job-design variables; however, methodological difficulties made interpretation of these differences difficult. The results were viewed as consistent with the hypothesis that different service delivery strategies are associated with differences in jobs, satisfactions, and task involvement.