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Related Experiment Videos

Service delivery using consumer staff in a mobile crisis assessment program

J S Lyons1, J A Cook, A R Ruth

  • 1Mental Health Services, and Policy Program, Northwestern University Medical School, Chicago, IL 60611, USA.

Community Mental Health Journal
|February 1, 1996
PubMed
Summary

Mental health consumers as staff in community programs offer valuable contributions. Consumer staff in mobile outreach programs for homeless individuals with severe psychiatric disorders engaged more in street outreach and client certification for hospitalization.

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Area of Science:

  • Psychiatry
  • Mental Health Services
  • Social Work

Background:

  • Growing interest in integrating mental health consumers as staff in community programs.
  • Need to evaluate the effectiveness of consumer staff in specialized services.

Purpose of the Study:

  • To investigate the service delivery of consumer staff within a mobile assessment program for homeless individuals with severe psychiatric disorders.
  • To compare the roles and outcomes of consumer staff versus non-consumer staff.

Main Methods:

  • Comparative analysis of consumer and non-consumer staff roles and activities.
  • Data collection on street outreach, emergency dispatches, and client certification for hospitalization.

Main Results:

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  • Consumer and non-consumer staff showed general comparability.
  • Consumer staff were observed to engage in more street outreach.
  • Consumer staff were less frequently dispatched for emergencies.
  • A trend indicated consumer staff were more likely to certify clients for psychiatric hospitalization.

    • Conclusions:

    • Consumer staff make valuable contributions to mobile assessment programs for individuals experiencing homelessness and severe psychiatric disorders.
    • The unique skills of consumer staff, such as increased street outreach, enhance service delivery.
    • Further research may explore optimal integration strategies for consumer staff in mental health services.