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Related Experiment Videos

Easing the wait: development of a pager program for families

M D Ashenberg, S A Lambert, N P Maier

    Pediatric Nursing
    |March 1, 1996
    PubMed
    Summary
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    A free pager program enhances patient and family coping during healthcare waits. Offering choices and control improves satisfaction and reduces anxiety in clinical settings.

    Area of Science:

    • Healthcare Management
    • Patient Experience
    • Family-Centered Care

    Background:

    • Waiting is a common and stressful aspect of healthcare experiences for patients and families.
    • Prolonged waiting times can significantly increase anxiety, frustration, and overall stress levels.
    • Existing healthcare systems often lack effective strategies to mitigate the negative psychological impact of waiting.

    Purpose of the Study:

    • To evaluate the effectiveness of a free pager program in improving the patient and family experience during healthcare service waits.
    • To explore the impact of a family-centered approach in managing waiting periods within clinical settings.
    • To assess whether providing choices and control enhances coping mechanisms and satisfaction for patients and families.

    Main Methods:

    Related Experiment Videos

  • Implementation of a complimentary pager system for families in a healthcare setting.
  • Utilizing a family-centered care model to manage patient and family needs during waiting periods.
  • Allowing patients and families to leave the immediate clinical area while remaining reachable via pager.

    • Main Results:

    • The pager program facilitated a more relaxed waiting experience, allowing families to move freely.
    • Patients and families reported increased feelings of control and autonomy.
    • The family-centered approach, supported by the pager system, positively influenced coping and satisfaction levels.

    Conclusions:

    • A free pager program is an effective family-centered intervention to alleviate stress associated with healthcare waiting.
    • Empowering patients and families with choices and control significantly enhances their coping abilities and overall satisfaction.
    • Implementing such programs can lead to improved patient and family experiences in diverse clinical environments.