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Patients' views towards care received from psychiatrists
D A Barker1, S S Shergill, I Higginson
1Department of Psychiatry, Middlesex Hospital, London.
Summary
Patient satisfaction in psychiatric care is crucial. Those with psychotic illnesses and less insight reported lower satisfaction, highlighting areas for improvement in mental healthcare quality.
Area of Science:
- Psychiatry
- Healthcare Quality
- Patient Experience
Background:
- Rising expectations necessitate measuring psychiatric care quality.
- Assessing patients' views is vital for evaluating mental healthcare standards.
Purpose of the Study:
- To investigate acute psychiatric in-patients' attitudes and satisfaction.
- To explore patient perceptions of psychiatrist qualities, empowerment, and insight.
Main Methods:
- Utilized a questionnaire for attitude and satisfaction assessment.
- Surveyed acute psychiatric in-patients regarding their care experiences.
Main Results:
- Achieved a 79.2% response rate (137/173 patients).
- Patients with non-affective psychotic illness and low insight showed significantly lower satisfaction.
- Patients preferred personal over professional doctor qualities and reported dissatisfaction with empowerment and availability.
Conclusions:
- In-patient attitudes towards psychiatric care are influenced by clinical and sociocultural factors.
- Satisfaction studies are essential for monitoring patient dissent and improving mental healthcare.