Implementation of physician order entry: user satisfaction and self-reported usage patterns

Area of Science:

• Health Informatics
• Medical Technology Evaluation
• Human-Computer Interaction in Healthcare

Background:

• Physician Order Entry (POE) systems are increasingly adopted in hospitals.
• Evaluating user satisfaction and usage is crucial for system optimization.
• Understanding different user groups' needs is essential for successful POE implementation.

Purpose of the Study:

• To assess user satisfaction with POE systems.
• To identify factors correlating with user satisfaction.
• To analyze self-reported usage patterns of POE features.

Main Methods:

• Surveys were distributed to physician and nurse users of POE systems.
• Data collected from medical and surgical services within a single hospital.
• User satisfaction, perceived impact on productivity, ease of use, and feature utilization were assessed.

Main Results:

• Overall user satisfaction with POE was high (mean = 5.07/7).
• Physicians reported higher satisfaction than nurses; medical staff higher than surgical staff.
• Satisfaction strongly correlated with perceived productivity, ease of use, and speed; less so with quality of care features.

Conclusions:

• User satisfaction with POE is generally good, driven more by productivity perceptions than quality improvements.
• Significant differences exist between physician and nurse users, highlighting the need for inclusive development.
• Future POE development should prioritize system speed, on-line help, and clear communication of quality benefits.