Consumers' healthcare rights in Brazil

In many countries the rights of patients and consumers of health services are gaining ground and becoming law. As elsewhere, consumers in Brazil are becoming increasingly knowledgeable and demanding respect for their rights. Yet many Brazilian health services--public and private--are still reluctant to accept public evaluation and criticism. But with Brazil's new consumer's code the stage is set for a more active role of patients in their health decisions and for nurses and health professionals to acquiesce to consumers' dissatisfaction and respond with improved professional performance.