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Related Experiment Videos

De-escalating verbal aggression in primary care settings

L N Anderson1, J T Clarke

  • 1Yale School of Nursing, New Haven, Conn., USA.

The Nurse Practitioner
|October 1, 1996
PubMed
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Healthcare settings may see more aggression as preventive care increases. Nurses often face verbal abuse, but interventions can de-escalate these aggressive behaviors.

Area of Science:

  • Healthcare Management
  • Nursing
  • Public Health

Background:

  • Societal violence impacts healthcare settings.
  • Healthcare reform emphasizes preventive care, increasing its delivery in primary care.
  • Primary care settings may experience rising aggression.

Purpose of the Study:

  • To discuss the etiology and impact of verbal aggression in healthcare.
  • To identify at-risk populations and behavioral cues.
  • To analyze the verbal aggression cycle and effective interventions.

Main Methods:

  • Literature review on verbal aggression in healthcare.
  • Analysis of the cycle of escalating aggressive behaviors.
  • Discussion of verbal and nonverbal de-escalation techniques.

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Main Results:

  • Verbal abuse is the most prevalent form of aggression in healthcare.
  • Nurses are frequent targets of verbal aggression.
  • Aggressive behaviors often follow a predictable cycle.

Conclusions:

  • Understanding the causes and progression of verbal aggression is crucial.
  • Healthcare providers can interrupt and de-escalate aggression through interventions.
  • Proactive strategies are needed to manage aggression in evolving healthcare environments.