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The telephone in primary care
J S Studdiford1, K N Panitch, D A Snyderman
1Department of Family Medicine, Jefferson Medical College of Thomas Jefferson University, Philadelphia, Pennsylvania, USA.
Primary Care
|March 1, 1996
Summary
Telephone use in medicine offers new clinical applications, especially within managed care. Enhanced telephone education, protocols, and documentation are crucial for effective patient care and medicolegal safety.
Area of Science:
- Medical Informatics
- Healthcare Management
- Telemedicine
Background:
- The telephone is a long-standing tool in medical practice.
- Managed care environments are increasingly emphasizing efficient healthcare delivery.
- Telemedicine is an evolving field with growing applications.
Purpose of the Study:
- To review the evolving role of telephone in clinical practice.
- To explore the integration of telephone services within managed care.
- To highlight key considerations for telephone-based medical care.
Main Methods:
- Literature review of telephone encounters in healthcare.
- Analysis of telephone applications in managed care settings.
- Examination of telemedicine trends and medicolegal aspects.
Main Results:
- Telephone encounters have diverse applications in clinical practice.
- Managed care goals align with expanding telephone-based services.
- Need for improved telephone education, protocols, and documentation.
Conclusions:
- Telephone care requires strategic development and attention to detail.
- Telemedicine via telephone offers significant potential in modern healthcare.
- Addressing medicolegal aspects is vital for telephone-based medical services.