Monitoring and assessing patient focused care performance

This case study shares the experiences of converting a conventional financial and productivity performance system into one which measures, with greater detail, hospital operations undergoing changes in delivering patient care. An aggressive yet practical approach was used to meet management's main informational need for measuring the productivity and financial impacts of transitioning from a primary nursing care model (i.e., patient care being delivered exclusively by registered nurses) to a patient-focused care model while minimizing the impact of changing performance systems in the organization. Through this conversion, management can quickly detect and assess areas not complying with the patient-focused care model.