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Published on: February 16, 2011
Quality infrastructure: the key to implementing a total quality program in a clinical care setting
1Center for Management Development, School of Business and Economics, Indiana University Northwest, USA.
Abstract:
The implementation of total quality principles and practices in health care requires a clear recognition of the physician's unique role in the industry. The author addresses the implementation of a total quality program in an 80-physician clinical care setting. The program's success is linked to the development of a supportive quality infrastructure that effectively accommodates this unique role.
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