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Using a performance improvement team to reinvent a mandatory education program

R Heil1, S Lane, D Maahs

  • 1Finley Hospital, Dubuque, IA 52001, USA.

The Joint Commission Journal on Quality Improvement
|February 1, 1997
PubMed
Summary
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The Finley Hospital improved employee attendance at Annual Review Day by implementing a performance improvement team. Interactive educational formats and competency-based testing achieved 100% compliance with mandatory hospital-wide education requirements.

Area of Science:

  • Healthcare Management
  • Medical Education
  • Performance Improvement

Background:

  • The Finley Hospital faced challenges meeting a 90% compliance goal for mandatory hospital-wide education presented on Annual Review Day.
  • A performance improvement team was established in March 1993 to address low employee attendance.

Purpose of the Study:

  • To enhance employee attendance and compliance with mandatory hospital-wide education requirements.
  • To identify and implement improvements in communication, enforcement, and curriculum delivery.

Main Methods:

  • A performance improvement team identified key areas for enhancement: communication, enforcement, and curriculum.
  • Annual Review Day was restructured into a full-day, competency-based format with interactive elements.
  • The program transitioned from a lecture/video format to engaging, game-based learning modules.

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Main Results:

  • Full implementation of revised curriculum, communication, and enforcement strategies resulted in 100% compliance.
  • All 760 participants successfully passed competency-based tests.
  • The interactive, game-based format was well-received and maintained high engagement.

Conclusions:

  • A multidisciplinary performance improvement approach, incorporating interactive learning and competency validation, significantly boosts compliance with mandatory education.
  • Continuous monitoring and adaptation of educational content are crucial for sustained success and evolving healthcare standards.