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The Youth Client Satisfaction Questionnaire: development, construct validation, and factor structure

J P Shapiro1, C J Welker, B J Jacobson

  • 1Gidance Centers, Cleveland, OH 44115, USA.

Journal of Clinical Child Psychology
|March 1, 1997
PubMed
Summary
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A new questionnaire reliably measures satisfaction with mental health services for youth. While not linked to self-reported behavior changes, it accurately reflects parent and therapist assessments of treatment progress.

Area of Science:

  • Child and Adolescent Psychology
  • Mental Health Services Research
  • Psychometric Evaluation

Background:

  • Assessing client satisfaction is crucial for improving mental health services.
  • Existing measures may not adequately capture young clients' perspectives.
  • Validating youth-reported satisfaction is essential for service quality.

Purpose of the Study:

  • To develop and pilot-test a reliable and valid measure of satisfaction with mental health services for adolescents.
  • To evaluate the psychometric properties of the new instrument.
  • To explore the relationship between client satisfaction and treatment outcomes.

Main Methods:

  • Developed a 17-item measure for youth aged 11-17 post-service completion.
  • Administered the measure via telephone interview to 150 participants.

Related Experiment Videos

  • Assessed test-retest reliability, internal consistency, and convergent validity using various correlation and factor analyses.

    • Main Results:

    • 14 items were retained based on reliability and validity criteria.
    • The Youth Client Satisfaction Questionnaire demonstrated high reliability and internal consistency.
    • Convergent validity was supported by correlations with parent-reported outcomes and progress ratings, but not youth self-reported behavior problems.

    Conclusions:

    • The Youth Client Satisfaction Questionnaire is a reliable and valid tool for assessing young clients' satisfaction with mental health treatment.
    • The measure captures important aspects of the therapeutic relationship and perceived benefits.
    • Findings highlight the importance of incorporating youth perspectives in service evaluation.