Older adults' descriptions of their role expectations of nursing

A qualitative descriptive approach was used to identify 28 older adults' role expectations of nursing. This study describes elders' opinions, expectation and health care preferences which influence their judgments about nursing. Three categories emerged from analyzing transcripts of the audiotaped interviews. The older adults expected the nurse to be knowledgeable, caring and attentive by: demonstrating professional competence when recognizing patients' needs, as well as being concerned for the individual in the responsive delivery of services. The results of this study are congruent with descriptions of valued nursing behaviors that have been identified in previous studies. Additional findings, also corroborated by prior research, indicated that nursing roles and actions may not be accurately perceived or understood by the older consumer. Nurses therefore not only need to be vigilant in eliciting and evaluating consumer expectations but also need to be diligent in explaining their role and informing the public of their qualifications.