Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Quality management for poison centers

M A McGuigan1

  • 1Ontario Regional Poison Control Centre, Hospital for Sick Children, Toronto, Canada.

Journal of Toxicology. Clinical Toxicology
|January 1, 1997
PubMed
Summary
This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Decreases in mineralocorticoid but not glucocorticoid receptor mRNA expression during the short Arctic breeding season in free-living Gambel's white-crowned sparrow (Zonotrichia leucophrys gambelii).

Journal of neuroendocrinology·2014
Same author

When to treat acetaminophen overdose.

Canadian family physician Medecin de famille canadien·2011
Same author

Treatment of acetaminophen poisoning.

Canadian Medical Association journal·2010
Same author

Hyperbaric oxygen for carbon monoxide poisoning.

The Cochrane database of systematic reviews·2005
Same author

Dying to be thin: a dinitrophenol related fatality.

Veterinary and human toxicology·2004
Same author

Availability of antidotes at acute care hospitals in Ontario.

CMAJ : Canadian Medical Association journal = journal de l'Association medicale canadienne·2001
Same journal

Ingestion of high-dose buprenorphine by a 4 year-old child.

Journal of toxicology. Clinical toxicology·2005
Same journal

A reassessment of topical organic phosphorus insecticide exposures and permanent paralysis.

Journal of toxicology. Clinical toxicology·2005
Same journal

Methamphetamine toxicity secondary to intravaginal body stuffing.

Journal of toxicology. Clinical toxicology·2005
Same journal

Duodenal perforation after ibuprofen overdose.

Journal of toxicology. Clinical toxicology·2005
Same journal

Delayed dystonia following pimozide overdose in a child.

Journal of toxicology. Clinical toxicology·2005
Same journal

Pattern of acute poisonings in Mashhad, Iran 1993-2000.

Journal of toxicology. Clinical toxicology·2005
See all related articles

Poison centers can enhance service quality by adopting ISO 9000 quality management criteria. This framework translates business standards into healthcare terms, offering practical guidance for improvement.

Area of Science:

  • Healthcare Management
  • Quality Improvement
  • Public Health Services

Background:

  • Poison centers face challenges in defining and improving service quality.
  • The business sector utilizes internationally recognized quality management criteria.
  • Poison centers, as healthcare providers, can leverage corporate quality management approaches.

Purpose of the Study:

  • To demonstrate the applicability of ISO 9000 quality management criteria to poison center operations.
  • To translate complex business jargon from ISO 9000 into accessible healthcare terminology.
  • To provide a practical framework for poison center staff to improve service quality.

Main Methods:

  • Review of ISO 9000 series guidelines for quality management.
  • Translation of ISO 9000 business terminology into healthcare-specific language.

Related Experiment Videos

  • Development of examples and approaches for implementing ISO 9000 standards in poison centers.

    • Main Results:

    • The ISO 9000 series provides a structured approach applicable to poison center quality management.
    • Business quality management principles can be effectively adapted for healthcare settings.
    • A clear framework is presented for poison center staff to enhance service quality.

    Conclusions:

    • Adopting ISO 9000 principles can significantly improve poison center service quality.
    • Translating quality management concepts makes them actionable for healthcare professionals.
    • This approach offers a pathway for poison centers to meet and exceed service quality expectations.