Preparing to automate the case management process

In this article, the authors discuss case management automation and the preparation that an organization should be making to install such a system successfully. They begin with a discussion of the goals of case management automation, and then review the steps that all facilities with case management programs can undertake to standardize their process, structure their organization, and strategically plan for case management automation. The current status of case management automation efforts also is discussed. The authors conclude by describing the efforts of one organization to develop an integrated case management documentation system.