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Related Experiment Videos

Telephone communications between diabetes clients and nurse educators

N Leggett-Frazier1, M S Swanson2, P A Vincent3

  • 1The Department of Medicine, Section of Endocrinology, East Carolina University School of Medicine, Greenville, North Carolina (Ms Leggett-Frazier)

The Diabetes Educator
|May 1, 1997
PubMed
Summary

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Diabetes nurse educators (DNEs) frequently use phone calls to discuss vital self-management topics like blood glucose monitoring and diet with their patients. DNE experience and certification impact these telephone discussions, highlighting a need for clear communication guidelines.

Area of Science:

  • Diabetes Education
  • Telehealth in Healthcare
  • Patient Communication

Background:

  • Telephone communication is increasingly utilized in healthcare settings.
  • Effective patient education is crucial for diabetes self-management.
  • The role of telephone support in diabetes care requires further investigation.

Purpose of the Study:

  • To describe the utilization of telephone communications between diabetes nurse educators (DNEs) and patients with diabetes.
  • To examine the perspectives of DNEs regarding telephone use in diabetes care.
  • To identify factors influencing the topics discussed during telephone consultations.

Main Methods:

  • A questionnaire was developed and distributed to DNEs across the United States.
  • A systematic sample of 465 DNEs was drawn from the American Association of Diabetes Educators membership directory.

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  • Data were collected from 247 returned questionnaires, yielding a 55% response rate.
  • Main Results:

    • 91% of DNEs reported using the telephone for client communication, averaging 15 calls weekly.
    • Over 90% of DNEs frequently discussed home blood glucose monitoring, hyperglycemia, hypoglycemia, insulin use, and diet.
    • DNE experience and certification were significant factors influencing the topics discussed via telephone.

    Conclusions:

    • Telephone communication is a prevalent tool in diabetes education.
    • Specific topics are consistently addressed during telephone consultations.
    • Further research is needed to establish guidelines for effective telephone-based diabetes care and education.