Too familiar for words: considering unaccounted-for aspects of nurse's work

When things are too close to us, we have trouble seeing them clearly. Such may be the case with aspects of nursing work that are too familiar for words. The article reports a small case study from a qualitative study asking nurses to discuss work that no one else sees. Nurses use words such as facilitating, making it happen, filling in gaps, and putting the self in the situation to describe this work. With further study, these descriptions may offer insight into how nurses intervene to personalize the patient's experience with the health care system.