Work redesign: a case study

This paper details the implementation experience of a work redesign process in a neurosurgical setting in a large community hospital, from conception to "live" demonstration. First, the concept of work redesign is explored, in relation to its underpinnings and its application in the health care setting. Work redesign has two elements: first, it involves the reconfiguration in the job or work role itself and second, a change in the way work is actually performed. Next, the model as it was conceived by the organization, is described. While the "high level" or organizational-wide design was constructed by a central steering team, we recognized the need to customize the model to the unique needs of each clinical service area. Finally, implementation is discussed, including structure, process, evaluation and critical success factors.