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Related Experiment Videos

Making effective referrals: a knowledge-management approach

J S Einbinder1, D A Klein, C S Safran

  • 1Department of Medicine, Beth Israel Deaconess Medical Center, Boston, MA, USA.

Proceedings : a Conference of the American Medical Informatics Association. AMIA Fall Symposium
|January 1, 1997
PubMed
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Improving healthcare referrals requires better specialist information. A new "referral map" uses patient and physician preferences to systematically manage consultant selection, enhancing care and satisfaction.

Area of Science:

  • Health Services Research
  • Decision Analysis
  • Medical Informatics

Background:

  • Patient and physician consultant selection is often suboptimal due to limited knowledge of available options.
  • Improved access to specialist information tailored to preferences can enhance referral effectiveness.

Purpose of the Study:

  • To develop a systematic, decision-theory-based framework for consultant selection.
  • To create a "referral map" that formally represents referral knowledge and evaluates options.

Main Methods:

  • Elicited patient and provider preferences through literature review and physician interviews.
  • Developed a prescriptive representation of the consultant selection process based on decision theory.

Main Results:

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  • The "referral map" provides a formal framework for knowledge representation and option evaluation.
  • The proposed method enables more systematic management of consultant selection goals and processes.

Conclusions:

  • Systematic management of consultant selection using explicit repositories can improve healthcare delivery.
  • This approach has the potential to positively impact patient satisfaction and overall healthcare outcomes.