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Communication and compliance in eye casualty
B Edmunds1, P J Francis, A R Elkington
1Southampton Eye Unit, UK.
Eye (London, England)
|January 1, 1997
Summary
Patients attending eye casualty are generally satisfied but often misunderstand their treatment. Involving pharmacists significantly improves patient recall and understanding of eye care regimens.
Area of Science:
- Ophthalmology
- Patient Care
- Health Services Research
Background:
- Eye casualty departments manage a diverse range of ocular conditions.
- Effective patient communication is crucial for treatment adherence and outcomes.
Purpose of the Study:
- To assess patient perceptions and priorities during eye casualty consultations.
- To evaluate patient satisfaction with eye casualty services.
- To determine the impact of pharmacist intervention on patient understanding of treatment.
Main Methods:
- 130 consecutive patients in eye casualty were interviewed using a questionnaire.
- Patient recall of treatment was assessed before and after pharmacist consultation.
- Satisfaction was measured using a standardized questionnaire and visual analogue scale.
Main Results:
- 83% of patients were satisfied with their consultation.
- While 96% felt treatment was explained, 78.3% made errors recalling their regimen.
- Pharmacist intervention significantly improved patient recall of treatment details.
Conclusions:
- Patients are generally satisfied with eye casualty but often have poor understanding of their treatment.
- Involving hospital pharmacists enhances doctor-patient communication and patient recall.
- This pharmacist-led communication strategy can improve patient compliance and is applicable across various clinical settings.