Violence at work: personal and organizational outcomes

To date, little empirical research has examined the personal and organizational outcomes associated with exposure to workplace violence. On the basis of data from 194 bank tellers, the authors evaluated, and supported, a model suggesting that fear of future violence mediates the relationships between exposure to workplace violence and negative outcomes. Specifically, exposure to workplace violence predicted fear of future violence that, in turn, predicted psychological well-being, somatic symptoms, and intent to leave the organization. These effects emerged after controlling for self-report bias. The mediating role of fear was supported, and implications for future research and practice are discussed.