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Women's satisfaction with general practice consultations

A F Young1, J E Byles, A J Dobson

  • 1Research Institute for Gender and Health, University of Newcastle, NSW. stafy@cc.newcastle.edu.au

The Medical Journal of Australia
|May 22, 1998
PubMed
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Australian women report high satisfaction with general practitioner (GP) services. However, younger women desire improved communication, and all women need better support for common symptoms, impacting health policy.

Area of Science:

  • General Practice and Primary Care
  • Women's Health Services Research
  • Health Policy and Management

Background:

  • Understanding women's experiences and satisfaction with general practice is crucial for healthcare delivery.
  • The Australian Longitudinal Study on Women's Health provides a valuable dataset for assessing healthcare utilization and satisfaction across different age groups.

Purpose of the Study:

  • To evaluate the satisfaction levels of Australian women with general practice services.
  • To identify specific areas of satisfaction and dissatisfaction, including communication, cost, and symptom management.
  • To explore preferences for healthcare providers, such as a female doctor.

Main Methods:

  • A cross-sectional postal questionnaire was administered to a large, randomly selected cohort of Australian women (n=14,739 aged 18-22, n=14,013 aged 45-49, n=12,941 aged 70-74).

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  • Data collection occurred from April to September 1996 as part of a baseline survey.
  • Key outcome measures included frequency of general practice use, satisfaction with the most recent general practitioner visit, symptom prevalence, and preference for a female doctor.

    • Main Results:

    • Over 80% of women rated their most recent general practitioner visit as good to excellent, with satisfaction increasing with age.
    • Lower satisfaction was reported regarding waiting room time and the cost of visits, particularly among young and middle-aged rural women.
    • Younger women expressed a preference for female doctors and indicated dissatisfaction with communication regarding problem explanation and opportunities for input.

    Conclusions:

    • While overall satisfaction with general practitioner consultations is high among Australian women, targeted interventions are needed.
    • Enhancing communication strategies for younger women and improving support services for common symptoms like headaches and tiredness are essential.
    • Addressing cost-related dissatisfaction and considering women's preferences for female doctors are important considerations for future health policy.