[Quality management in the hospital]

Quality management in hospitals is a much discussed topic. However, mainly theorists take the floor, who have some good advice, but rarely have practical experience. All those theorists have been heard by the responsible person of the Fritz-König-hospital in Bad Harzburg, as well. At the end, however, an own system of quality management was developed with the aid of an external expert. This article describes the step-by-step introduction of quality management and the related experiences.