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Satisfaction with outpatient geriatric evaluation and management (GEM)
L Morishita1, C Boult, L Boult
1Department of Family Practice and Community Health, University of Minnesota Medical School, Minneapolis 55414-3034, USA. moris002@tc.umn.edu
The Gerontologist
|June 26, 1998
Summary
High-risk older adults reported higher satisfaction with geriatric evaluation and management (GEM) services compared to usual care. This patient-centered approach improved outcomes for community-dwelling seniors.
Area of Science:
- Gerontology
- Health Services Research
- Patient Satisfaction
Background:
- High-risk older adults are prone to hospital readmissions.
- Geriatric Evaluation and Management (GEM) aims to improve care for this population.
Purpose of the Study:
- To assess patient satisfaction with outpatient geriatric evaluation and management (GEM).
Main Methods:
- Randomized controlled trial involving 522 community-dwelling Medicare beneficiaries aged 70+.
- Comparison of usual care versus 6-month outpatient GEM intervention.
Main Results:
- GEM recipients reported 9% higher satisfaction scores (4.31 vs 3.96, p < .001) than usual care recipients.
- Physicians overseeing GEM patients also expressed high satisfaction.
Conclusions:
- Outpatient GEM enhances patient satisfaction among high-risk older adults.
- GEM is a valuable model for improving care delivery and patient experience in geriatrics.