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Clinically oriented pharmacy technicians to augment clinical services

K E Koch1, A Weeks

  • 1Pharmacy Department, North Mississippi Medical Center (NMMC), Tupelo 38801, USA.

American Journal of Health-System Pharmacy : AJHP : Official Journal of the American Society of Health-System Pharmacists
|July 11, 1998
PubMed
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Two clinical pharmacy technicians were trained to support pharmacists in patient care and administrative tasks. This role expansion improved clinical service delivery and pharmacist efficiency in a medical center.

Area of Science:

  • Pharmacy Practice
  • Clinical Pharmacy Services
  • Healthcare Workforce Development

Background:

  • Pharmacists at a 650-bed medical center provided clinical services requiring technical support.
  • Existing pharmacist roles were evaluated, leading to the elimination of one pharmacist position.
  • The need for technical assistance in clinical pharmacy services was identified.

Purpose of the Study:

  • To describe the justification, training, responsibilities, and contributions of clinically oriented pharmacy technicians.
  • To outline the implementation of two clinical technician positions to support pharmacist-led clinical services.
  • To evaluate the impact of these technicians on service delivery and pharmacist workload.

Main Methods:

  • Two experienced pharmacy technicians were hired and trained for specific clinical roles.

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  • Technicians received cross-training in each other's functions and participated in pharmacist rounds.
  • Competency was assessed in patient evaluation and interaction with healthcare professionals.
  • One technician focused on direct clinical support, the other on administrative assistance.

    • Main Results:

    • Technicians performed tasks previously done by pharmacists, dedicating half their time to these duties.
    • They screened and tracked approximately 800 patients monthly across established and new monitoring services.
    • Technicians contributed to developing a medication-error tracking program.
    • They collected clinical data, managed projects, and assisted in implementing and evaluating clinical services.

    Conclusions:

    • Clinically oriented pharmacy technicians effectively support pharmacist-led clinical services.
    • These technicians enhance efficiency by managing data, tracking outcomes, and freeing up pharmacist time.
    • The integration of technicians facilitates the expansion and evaluation of clinical pharmacy initiatives.