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Understanding the managed care backlash

R J Blendon1, M Brodie, J M Benson

  • 1Harvard University, Cambridge, MA, USA.

Health Affairs (Project Hope)
|August 6, 1998
PubMed
Summary
This summary is machine-generated.

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Public backlash against managed care is significant, driven by reported problems and fears about future care access. Many Americans worry about potential issues with their health plans, even if currently satisfied.

Area of Science:

  • Health Services Research
  • Public Health Policy
  • Healthcare Management

Background:

  • Managed care has faced increasing public scrutiny and criticism.
  • Understanding the drivers of public dissatisfaction is crucial for healthcare reform.

Purpose of the Study:

  • To investigate the extent and causes of public backlash against managed care.
  • To identify key factors contributing to negative public perceptions of managed care plans.

Main Methods:

  • Qualitative analysis of public sentiment and reported experiences.
  • Examination of survey data on healthcare plan satisfaction and concerns.

Main Results:

  • A substantial number of Americans report issues with their managed care plans.

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  • Public perception is influenced by widely publicized, albeit infrequent, negative events.
  • Fear of future care denial or non-coverage significantly fuels public concern.

    • Conclusions:

    • The public backlash against managed care is a genuine phenomenon.
    • Addressing public concerns requires improving plan performance and communication regarding future care security.