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Work content and satisfaction before and after a reorganisation of data entry work
C Aborg1, E Fernström, M O Ericson
1Department of Human Work Science, Luleå University of Technology, Sweden.
Applied Ergonomics
|October 31, 1998
Summary
Reorganizing data entry work improved workload distribution for employees, but mental variation and health complaints remained unchanged. This study analyzed the impact of workplace changes on employee well-being and efficiency.
Area of Science:
- Occupational Health
- Workplace Psychology
- Human Resources Management
Background:
- Repetitive data entry tasks can negatively impact employee health and satisfaction.
- Workplace reorganizations aim to improve job quality and organizational efficiency.
Purpose of the Study:
- To analyze the psychosocial and physical effects of a data entry work reorganization.
- To assess improvements in health, satisfaction, and efficiency following workplace changes.
Main Methods:
- Quantitative analysis using questionnaires for 153 employees.
- Qualitative data collection via interviews, diaries, and video recordings for a sub-group of 22 participants.
- Longitudinal study over a one-and-a-half-year period.
Main Results:
- Significant improvements in workload distribution and reduced repetitive data entry tasks were observed.
- Enhanced opportunities for varied tasks were provided through employee transfer to different units.
- Despite improvements, satisfactory mental variation in work content was not achieved for most employees.
- No significant impact on employees' health complaints was detected post-reorganization.
Conclusions:
- Workplace reorganization can positively influence workload distribution and job variety.
- Further interventions are needed to enhance mental variation in work content and address health complaints.
- The study highlights the complex interplay between organizational change, employee well-being, and job satisfaction.