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Related Experiment Videos

Verbal abuse: a proactive approach

L Cameron1

  • 1Glendale Adventist Medical Center, Calif., USA.

Nursing Management
|November 10, 1998
PubMed
Summary
This summary is machine-generated.

Most nurses experience verbal abuse, with many recent incidents. Assertiveness, crisis intervention, and patient education strategies can help nurses cope with abusive situations and manage their emotional responses.

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Area of Science:

  • Nursing
  • Healthcare Management
  • Patient Safety

Background:

  • Verbal abuse is a significant issue in healthcare settings.
  • Nurses are frequently targets of patient and family aggression.
  • Understanding the prevalence and impact of abuse is crucial for nurse well-being.

Purpose of the Study:

  • To determine the prevalence of verbal abuse experienced by nurses.
  • To identify recent incidents of verbal abuse.
  • To explore strategies nurses use to manage the emotional impact of abuse.

Main Methods:

  • A survey was conducted among 151 nurses at a 400-bed acute care hospital.
  • Data collected included experiences of verbal abuse and its recency.
  • Nurses reported on coping mechanisms and educational interventions.

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Main Results:

  • 85% of surveyed nurses reported experiencing verbal abuse.
  • 45% of nurses experienced verbal abuse within the last 15 working days.
  • Nurses utilize recommendations, assertiveness, crisis intervention, and patient education to manage abuse.

Conclusions:

  • Verbal abuse is highly prevalent among hospital nurses.
  • Recent incidents indicate an ongoing problem.
  • Specific interventions and education empower nurses to manage emotional responses to abuse.