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Journal of Management in Medicine|February 24, 2001
Patient perceptions of service quality. Combining the dimensionsJ M CarmanHealth Services Management Research|April 8, 1993
Satisfaction with primary health care and confidence in general practitioners: an exploratory comparison of US and UK studentsB B Schlegelmilch, J M CarmanAdvances in Health Economics and Health Services Research|December 11, 1986
Horizontal and vertical concentrations in the evolution of hospital competitionD B Starkweather, J M CarmanHealth Care Management Review|January 1, 1996
Keys for successful implementation of total quality management in hospitalsJ M Carman, S M Shortell, R W Foster, et al.Hospital & Health Services Administration|July 1, 1996
Implementation of total quality management: conventional wisdom versus realityH Boerstler, R W Foster, E J O'Connor, et al.Health Services Research|June 1, 1995
Assessing the impact of continuous quality improvement/total quality management: concept versus implementationS M Shortell, J L O'Brien, J M Carman, et al.Quality Management in Health Care|February 2, 1996
An integrative model for organization-wide quality improvement: lessons from the fieldJ L O'Brien, S M Shortell, E F Hughes, et al.Pageof 1