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Journal of Hospital Marketing|December 10, 1989
Intentions to join HMOs: perceived relative performance versus satisfaction/dissatisfactionA L Dolinsky, R K Caputo
Health Care Management Review|January 1, 1991
An assessment of employers' experiences with HMOs: factors that make a differenceA L Dolinsky, R K Caputo
Health Marketing Quarterly|December 10, 1989
Determinants of health care satisfaction: a national study of HMO and fee-for-service consumersA L Dolinsky, R K Caputo
Journal of Health & Social Policy|December 10, 1990
HMO viability and the economically disadvantagedR K Caputo, A L Dolinsky
Journal of Health Care Marketing|February 2, 1996
Complaint intensity and health care servicesA L Dolinsky
Health Care Management Review|April 1, 1997
Elderly patients' satisfaction with the outcome of their health care complaintsA L Dolinsky
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