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Harvard Business Review|August 7, 1991
Is American business working for the poor?M J Bane, D T Ellwood
Harvard Business Review|August 7, 1991
The service-driven service companyL A Schlesinger, J L Heskett
Harvard Business Review|August 6, 1994
Finding a lasting cure for U.S. health careI S Udvarhelyi, A S Relman, G M Binder, et al.
Harvard Business Review|June 6, 1996
Increasing returns and the new world of businessW B Arthur
Harvard Business Review|June 8, 1990
Fix the process, not the problemH Sirkin, G Stalk
Harvard Business Review|February 8, 1990
An insider's call for outside directionE W Johnson
Harvard Business Review|June 8, 1990
The profitable art of service recoveryC W Hart, J L Heskett, W E Sasser
Harvard Business Review|August 7, 1990
Information partnerships--shared data, shared scaleB R Konsynski, F W McFarlan
Harvard Business Review|October 6, 1990
The power of product integrityK B Clark, T Fujimoto
Harvard Business Review|October 6, 1990
The case of the machinists' mutinyW B Chew
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