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Hospital Materiel Management Quarterly|January 8, 1996
Strategies for materiel management executivesT P WeilHospital Materiel Management Quarterly|January 6, 2000
The right stuff ... meeting your customer needsP Rubin, S CarringtonHospital Materiel Management Quarterly|January 6, 2000
Customer service skills for survivalL F McAteeHospital Materiel Management Quarterly|January 6, 2000
Stop hurting the ones you love--applying customer-driven strategiesR E BeecyHospital Materiel Management Quarterly|January 6, 2000
Value-added logistics: the answer to mass customizationW VerwoerdHospital Materiel Management Quarterly|January 6, 2000
Converting customer expectations into achievable resultsG A LandisHospital Materiel Management Quarterly|January 6, 2000
Revamp your software selection processD J AllenHospital Materiel Management Quarterly|August 1, 2000
Making consignment- and vendor-managed inventory work for youM K WilliamsHospital Materiel Management Quarterly|August 1, 2000
Quality improvement through root cause analysisC C HandleyHospital Materiel Management Quarterly|February 24, 2001
Organizational learning and the learning organization in health careS B DowdPageof 44