Zhen Yan

2PUBLICATIONS
0CO-AUTHORS
Marketing management (incl. strategy and customer relations)Corporate governance
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Publications (2)

|Jun 19, 2026
The effect of customer incivility on proactive customer service performance mediated by emotional exhaustion and moderated by proactive personality.

|Feb 26, 2021
How to Reduce Employees' Turnover Intention from the Psychological Perspective: A Mediated Moderation Model.

Zhen Yan, Zuraina Dato Mansor, Wei Chong Choo

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